Reference

Privacy Policy for Your idr777 Account

DANA, OVO, GoPay and QRIS records are handled under this Privacy Policy when you open your account, make a wallet request or contact us for help.

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idr777 Privacy Policy for Your idr777 Account
CONTACT ROUTES

Three Ways to Reach Privacy Support

Privacy questions need a clear route, not a copied form. Tell us what you need changed, viewed or removed, and include the mobile number linked to your account so we can confirm ownership before we act. We do not ask for your password in chat, WhatsApp or email. For urgent account access issues, use live chat first because the team can check recent login records while you are still signed in.

Team online

Live chat

Open live chat from 09:00 to 01:00 WIB and choose Privacy Request. We confirm your account with recent wallet activity or login data, then route the case to the privacy desk.

WhatsApp help

Message our WhatsApp line listed in your account menu when you need a data correction. Send only your account phone number and request type; our team will never ask for your password.

Email request

Write to [email protected] for access, deletion or cookie questions. Use the subject line Privacy Request and include your username, registered mobile number and the payment rail involved, such as QRIS.

ACCOUNT CONTROLS

Six Controls Behind Your Data

Strong privacy work happens inside everyday account steps. We review wallet requests against payment records, separate support notes from password data, and keep sign-in checks visible through the account menu.

Only needed account data

We ask for the details needed to create and protect your account: name, mobile number, email, password and payment references. Extra documents are requested only when a wallet or security check requires them.

Payment record matching

DANA, OVO, GoPay and QRIS records are used to match deposits, withdrawals and refund checks to your account. We store transaction IDs and timestamps, not your full wallet password or app PIN.

Cookie choices

Cookies help keep your session active, remember language choice and detect unusual login patterns. You can clear them through your browser settings; some account features may ask you to sign in again.

Device access view

Go to Account > Security > Login devices to see recent phone and browser sessions. Remove any device you do not recognise, then contact us so we can check recent activity and wallet actions.

Retention schedule

We keep account, payment and security records for the period needed to run the wallet, handle disputes and meet legal duties. When that period ends, we delete or anonymise the record.

Correction requests

If your mobile number, email or name spelling changes, contact us before your next withdrawal request. We may ask for account history and recent payment references to confirm the change.

Privacy Questions You May Ask

Your privacy request should be easy to start and easy to track. The answers below cover the account data we collect, how wallet records are used, how cookies work on phone browsers, and how you can ask us to access, correct or delete records. If your question includes eligibility or access, our answer follows what depends on local law.

We collect your name, mobile number, email address, password and account activity. We also store login time, device type, IP range and payment references when you use DANA, OVO, GoPay or QRIS.

We use those records to match wallet requests, confirm withdrawals, investigate disputes and prevent account misuse. The record usually includes a transaction ID, amount, timestamp and account reference, not your wallet PIN.

Yes. Email [email protected] or use live chat between 09:00 and 01:00 WIB. We will confirm your account ownership before sharing a copy or summary of the records we hold.

Contact us before your next wallet request and tell us which detail changed. We may compare recent login data and a DANA, OVO, GoPay or QRIS reference before updating the account.

Yes. Cookies keep your session active, remember basic preferences and help us detect unusual access. You can clear cookies in your browser settings, but you may need to sign in again.

You can ask us to delete data that is no longer needed. Some payment, security or dispute records may need to be kept for a set period where local law permits.

Go to Account > Security > Login devices, remove the old phone, then change your password. If you see activity you do not recognise, contact live chat so we can review recent access.

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